About RGK UK Cleaning Equipment
Private Family Owned Company
RGK UK Ltd is a family owned business that has specialised in the supply of Cleaning Equipment, Air Care Equipment and CCTV Equipment since 1971.
Throughout that time we have developed a knowledge and expertise second to none, selecting only the best quality and value-for-money products and giving the best advice possible prior to purchase.
We too are a customer
Due to other business interests we ourselves are a user and are therefore able to thoroughly field test every item of equipment before we offer it to you on our website.
We only supply high quality equipment from reputable manufacturers, operating registered quality assurance or conformity systems, which will carry out the task well and give you long and reliable service.
Best Service
As an on-line supplier we are virtually unique in that we service and repair well over 95% of our range in our own workshops.
The only time we do not is when the manufacturer can provide as good an after sales service direct to you.
Expert Advice
We are also a very different type of on-line supplier in as much as we offer free expert advice on every item we supply, including sound information on the abilities and limitations.
This way you can be sure that what you are buying from us is the best possible solution for the task in hand. Experience tells us that most of our customers appreciate honest guidance when it comes to deciding what to buy.
Experience
With over 40,000 customers in all types of business including offices, shops, workshops, factories, farms, schools, colleges, universities, hospitals, hotels, guest houses, nursing homes, leisure centres etc., we have accumulated a vast knowledge of the applications where our equipment can and cannot be used.
Best Service
Our replacement machine service is another major feature of our business, which sets us apart from our competitors. For over 80% of our range, we can supply you with a replacement machine within 24 hours (weekdays and UK mainland only).
If in the unlikely event your purchase from us fails to operate, even long after the warranty period is over, call us and for a modest charge, we will send out a replacement machine, uplift yours, repair it and return it to you within a few days, retrieving our replacement in the process.
Fast Delivery
Delivery is normally next day for 99% of our range including spare parts and accessories (except where otherwise stated).
However we would point out that although we use the best carriers, even the best next day service is only 95% efficient, which means that 5% of deliveries will possibly take 2 days.
Payment
We readily accept payment by all the major credit cards, by cheque or by direct bank transfer (by special arrangement only).
Local Authorities, Public Bodies, Educational Authorities, Universities, Health Boards etc, need only supply an official purchase order by e-mail, fax or regular mail.
Returns
We discourage a buy and try it policy, preferring instead that you seek our advice before making your purchase. The savings from this policy are passed on to you in our pricing.
However, under certain circumstances we will accept returns, if the goods are in the same condition as you received them and they are accompanied by all the packaging etc.
We also reserve the right to apply up to 15% restocking charge (Business Customers) to cover handling and carriage, or a collection charge in the case of domestic customers.
Guarantees
Our knowledge, expertise, high level of efficiency and integrity, guarantees that anything you purchase from us is of the best quality, at the best possible price backed by the best after sales support available anywhere in the UK (our customers regularly tell us so!)
Everything we sell carries a full manufacturer's warranty, the period of which is clearly stated in the description text of each item on our website.
Contact Us
Our office hours are 9.00am till 1.00pm and 2.00pm till 5.00 pm Monday to Friday, however our website at www.rgk.co.uk is accessible 24 hours a day, 365 days a year and our telephone answering service is always available outwith office hours.
Phone: 01506 847999 - Fax: 01506 847174 - e-mail: sales@rgk.co.uk 
