RGK Warranty Statement

Ref: RGKWAR

We only supply high quality equipment from reputable manufacturers operating a registered quality control system, or conform to one, which will carry out the task well and give you long and reliable service.

If in the unlikely event the item you have purchased does require attention during the warranty period, we offer you a choice of three after sales options:-

Bronze Option:- Return the faulty item to us and we will repair it and return it to you entirely free of charge (subject of course to the manufacturers warranty conditions). A return charge of £8.95 will only be applied if the repair proves not be a warranty repair.

Silver Option:- Package the faulty product safely in a suitable box, and we will arrange to collect it anywhere in the UK mainland, bring it back to our workshops, repair it entirely free of charge (subject again to the manufacturer's warranty conditions) and deliver it back to you, all for only £25.00 + vat.

Gold Option:- For a charge of £49 + vat, we will arrange for a replacement loan machine (subject to availability) to be delivered anywhere in the UK mainland (normally within 24 hours), uplift your faulty product, bring it back to our workshops, repair it free of charge (again subject to the manufacturers warranty conditions), return it to you and uplift our replacement.

These three options are also available to you after the warranty period has expired.